Frequently Asked Questions
Here are some of our most common questions guest questions. If you cannot find the answer to your question here, please contact one of our staff for further clarification.
If the Vacationer cancels the booking more than one month before the booking date, the Vacationer is refunded all monies, less the 13% non-refundable booking fee.
If the Vacationer cancels the booking less than one month before the booking date, the Vacationer is refunded all monies, less the 13% non-refundable booking fee, IF the cottage is rebooked. If the cottage has not been rebooked, there will be no refund.
Our accidental damage waiver ensures that small unintentional breakages or damage is covered throughout the duration of your stay – allowing you to focus on enjoying your vacation. This small fee is similar to insurance. For example – one of your guests stumbles and knocks a dish to the floor or spills some red wine on the carpet. Your accidental damage waiver will cover the cost of repair or replacement – rather than having money taken from your security deposit. We know that accidents happen on vacation. OCR’s accidental damage waiver helps take the stress out of vacation rental.
The most common check in time for vacation properties is 4p.m.
Check out time is 10a.m. This is to allow ample time for cleaning to be done before the next renters arrive.
Payments can be made using one of the following methods:
A) Payment to Ontario Cottage Rentals through ONLINE BANKING. This payment method is available in the same way you would pay Bell or hydro online. Just “Add Payee” Ontario Cottage Rentals.
*Feel free to phone us at 1-877-788-1809 if you have any questions about the online method of payment.
B) A CERTIFIED CHEQUE OR MONEY ORDER in Canadian funds payable to Ontario Cottage Rentals, mailed or couriered to our office address.
C) Payment by Visa or Mastercard; however there would be a convenience fee of 3% of the amount put on the credit card.
All guests in the rental cottage must first be approved by Ontario Cottage Rentals. The cottages/condos have strict guest limits to protect the cottage and its septic system. It is not permitted to exceed the guest maximum at any time. Visitors may be approved by Ontario Cottage Rentals before entering the cottage. Violating guest limits can result in loss of security deposit – or termination of the rental.
Many of Ontario Cottage Rental’s properties have cleaning fees listed in their rates table. These cleaning fees are non-negotiable and allow guests to enjoy their vacation and leave the cleaning to us. The cottage must be left tidy; however no additional cleaning is required by the guest.
Pets are welcome in many rental properties, however there are several rules that pet owners must obey.
-Pets are expected to be well behaved both inside the cottage/condo and on the cottage property.
-Pets must be leashed at all times while outside.
-Please pick up after your pets.
-Wet pets are not allowed in the cottage – let them dry off before allowing them inside. Pets are not allowed on any furniture.
Power outages are common in cottage country: however it doesn’t have to ruin your vacation. Often, power outages are fixed within a day – sometimes a lot sooner. During a power outage guests should have access to a power outage kit which includes flashlights (we do not recommend candles). This is the perfect opportunity for playing cards or having a fire outside (if permitted). Guests will need to use buckets of water to flush toilets during power outages.
It is possible to see wildlife on and near your rental property. Most commonly, you may see chipmunks, loons, raccoons, squirrels and other woodland creatures. It is important to make sure that you are not unintentionally attracting wildlife, such as bears, to your rental property. You can do this by keeping food in container or cupboards, placing garbage in animal proof bins, and not leaving food scraps around the firepit or waterfront.
Please respect the local wildlife by giving animals space, keeping their environment clean and picking up any broken glass, fishing gear, etc.
During the summer it is likely that there will be a period of total fire ban. This is due to a combination of factors such as heat, lack of rain and high winds. Please take these bans seriously.
During a total fire ban you will be unable to have any outdoor fire at any time. This means no use of fire pits AT ALL. No fireworks, no candles, etc. Cooking on a propane BBQ is still permitted.
Ontario Cottage Rentals has a 24/7 emergency phone line which is constantly monitored. If there is an issue at the cottage you may use this number to get in touch with one of our staff.
For urgent assistance – call 705 787 8253